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Will I still receive a Synergy bill if I sign up for BPAY View?
No, not directly to your inbox or mailbox. When you sign up for BPAY View you are agreeing for us to send your power bill to your online banking portal, which means you can access your bill through your financial institution and you will not receive a paper or paperless bill directly from Synergy. If you're signed up to BPAY View please be aware that you will not eligible for Paperless (including SMS). Should you want to opt in to Paperless, you'll need to contact your financial institution to cancel your BPAY View before we can opt you in.
What precautions can I take to protect my security?
Synergy encourages customers to be vigilant with all online communications and transactions including by: Regularly updating your passwords with ‘strong’ passwords and not re-using passwords. Remain alert to any scam activity, especially through email, text messages or telephone calls where the sender or caller is purporting to be from Synergy. Do not respond to, open, or click on links in emails/text messages if you are unsure about the sender. Stay informed of the latest scams and the steps you can take to protect yourself online by visiting www.scamwatch.gov.au and www.cyber.gov.au; and Visit IDCARE’s Learning Centre at www.idcare.org/learning-centre and the OAIC website at www.oaic.gov.au, for further information and resources on protecting your personal information.
Pay my bill
Pay your bill now in just a few clicks. Just have your credit or debit card and your latest bill handy. A small transaction fee will apply.
Synergy Business Plan Fifty® (L3) tariff
The Synergy Business Plan Fifty (L3) tariff is for businesses with moderate to high electricity use. Learn more about this product.
Apply for DEBS
Apply to Synergy to start the process. For customers installing a new system, you or your supplier can simply complete the Distributed Energy Scheme application form.
I use LPG (liquid petroleum gas) can Synergy supply me?
No. Synergy can currently only supply reticulated natural gas.
What are Synergy Engage operational hours?
Synergy Engage operational hours are 8am – 5pm weekdays. This program is available by invitation only.
Can I change the Synergy account holder’s name?
The Synergy account holder’s name may be changed to reflect a registered name change. If you are the account holder and you wish to update the account to reflect the change to your name, you will need to contact us on 13 13 53 to verify your identity and provide evidence of name change. The name change on the account will be effective from the date we process your request and previous bills will not be updated to reflect the change.
Why can’t I use my username and password to log in to My Account?
The security and privacy of our customers’ information is our highest priority and Synergy undertakes regular assessment and continuous improvement of our security measures, against best-practice industry standards. We have introduced SMS and email authentication to enhance customer security and this is now a mandatory step each time you log into My Account. You will no longer be able to log in with your username and password, instead you will need to provide your supply address (normally your home address) exactly as it appears on your Synergy bill and provide your phone number and/or email address to receive a one-time use code to log in to My Account.
Contact us
If you need to talk to someone about our great range of products or services or you just have an enquiry about your account or Synergy - we're here to help.